FAQs 2

[vc_row full_width=”stretch_row” css=”.vc_custom_1498546831056{margin-bottom: 8vh !important;padding-top: 27vh !important;padding-bottom: 22vh !important;background-image: url(http://dummy.xtemos.com/woodmart/demos/wp-content/uploads/sites/2/2017/06/faqs-page-title.jpg?id=660) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column css=”.vc_custom_1484657242560{padding-top: 0px !important;}”][vc_custom_heading text=”Questions & Answers” font_container=”tag:h1|font_size:52|text_align:center|color:%23ffffff|line_height:1.1″ use_theme_fonts=”yes” css=”.vc_custom_1496939608738{margin-bottom: 10px !important;}”][vc_custom_heading text=”Write us an e-mail via the form, or just send us an e-mail directly at.” font_container=”tag:p|font_size:16px|text_align:center|color:rgba(255%2C255%2C255%2C0.8)” use_theme_fonts=”yes” css=”.vc_custom_1496939651434{margin-bottom: 22px !important;}”][woodmart_popup color=”white” style=”link” size=”extra-large” align=”center” id=”contact-form-popup” width=”900″ title=”CONTACT US”][vc_row_inner equal_height=”yes” css=”.vc_custom_1493299761637{margin-top: -30px !important;margin-right: -30px !important;margin-bottom: -30px !important;margin-left: -30px !important;}”][vc_column_inner width=”2/3″ css=”.vc_custom_1493299937177{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 15px !important;padding-left: 30px !important;}”][woodmart_title size=”small” align=”left” title=”SEND US A MESSAGE”]

    [/vc_column_inner][vc_column_inner width=”1/3″ css=”.vc_custom_1493299742195{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #333333 !important;}”][woodmart_title color=”white” size=”small” align=”left” title=”CONTACT INFORMATION”][woodmart_info_box image=”611″ image_alignment=”left” woodmart_color_scheme=”light” img_size=”30×30″]50 East 52nd Street
    Brooklyn, NY 10022
    United States[/woodmart_info_box][woodmart_info_box image=”611″ image_alignment=”left” woodmart_color_scheme=”light” img_size=”30×30″]+1322224332
    +4643758533[/woodmart_info_box][woodmart_info_box image=”611″ image_alignment=”left” woodmart_color_scheme=”light” img_size=”30×30″]info@google.com
    support@google.com[/woodmart_info_box][vc_separator color=”custom” accent_color=”rgba(255,255,255,0.15)” css=”.vc_custom_1484144347493{margin-bottom: 30px !important;}”][vc_column_text woodmart_color_scheme=”light” css=”.vc_custom_1493378287084{margin-bottom: 20px !important;}”]Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.[/vc_column_text][social_buttons size=”small” style=”colored” align=”left”][/vc_column_inner][/vc_row_inner][/woodmart_popup][/vc_column][/vc_row][vc_row css=”.vc_custom_1496940694752{margin-bottom: 20px !important;}”][vc_column css=”.vc_custom_1484657273903{padding-top: 0px !important;}”][woodmart_title style=”underlined” align=”left” title=”SHOPPING INFORMATION” css=”.vc_custom_1493369598617{margin-bottom: 15px !important;}”][/vc_column][/vc_row][vc_row equal_height=”yes” css=”.vc_custom_1496940708254{margin-bottom: 5vh !important;}”][vc_column width=”1/2″ css=”.vc_custom_1484657119633{padding-top: 0px !important;}”][vc_custom_heading text=”Delivery charges for orders from the Online Shop?” font_container=”tag:h3|font_size:14|text_align:left” use_theme_fonts=”yes”][vc_column_text]Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.

    Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.[/vc_column_text][vc_custom_heading text=”How long will delivery take?” font_container=”tag:h3|font_size:14|text_align:left” use_theme_fonts=”yes”][vc_column_text]Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

    Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.[/vc_column_text][vc_custom_heading text=”What exactly happens after ordering?” font_container=”tag:h3|font_size:14|text_align:left” use_theme_fonts=”yes”][vc_column_text]Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.

    Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.[/vc_column_text][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1484657123074{padding-top: 0px !important;}”][vc_custom_heading text=”Where can I view my sales receipt?” font_container=”tag:h3|font_size:14|text_align:left” use_theme_fonts=”yes”][vc_column_text]Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

    Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.[/vc_column_text][vc_custom_heading text=”How do I add a gift receipt to an order?” font_container=”tag:h3|font_size:14|text_align:left” use_theme_fonts=”yes”][vc_column_text]Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.

    Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.[/vc_column_text][vc_custom_heading text=”How long do I have to return an order?” font_container=”tag:h3|font_size:14|text_align:left” use_theme_fonts=”yes”][vc_column_text]Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

    Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1496940740070{margin-bottom: 20px !important;}”][vc_column css=”.vc_custom_1484657273903{padding-top: 0px !important;}”][woodmart_title style=”underlined” align=”left” title=”PAYMENT INFORMATION” css=”.vc_custom_1493372577548{margin-bottom: 15px !important;}”][/vc_column][/vc_row][vc_row equal_height=”yes” css=”.vc_custom_1496940764002{margin-bottom: 5vh !important;}”][vc_column width=”1/2″ css=”.vc_custom_1484657119633{padding-top: 0px !important;}”][vc_custom_heading text=”How is the recipient reimbursed?” font_container=”tag:h3|font_size:14|text_align:left” use_theme_fonts=”yes”][vc_column_text]Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

    Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.[/vc_column_text][vc_custom_heading text=”Can I be reimbursed through the original payment method?” font_container=”tag:h3|font_size:14|text_align:left” use_theme_fonts=”yes”][vc_column_text]Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.

    Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.[/vc_column_text][vc_custom_heading text=”Can the country receiving the shipment be different than the country of purchase?” font_container=”tag:h3|font_size:14|text_align:left” use_theme_fonts=”yes”][vc_column_text]Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

    Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.[/vc_column_text][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1484657123074{padding-top: 0px !important;}”][vc_custom_heading text=”How can I return an item?” font_container=”tag:h3|font_size:14|text_align:left” use_theme_fonts=”yes”][vc_column_text]Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.

    Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.[/vc_column_text][vc_custom_heading text=”Will I receive the same product that I see in the picture?” font_container=”tag:h3|font_size:14|text_align:left” use_theme_fonts=”yes”][vc_column_text]Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

    Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.[/vc_column_text][vc_custom_heading text=”Will you restock items indicated as “out of stock?”” font_container=”tag:h3|font_size:14|text_align:left” use_theme_fonts=”yes”][vc_column_text]Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.

    Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1493372598184{margin-bottom: 20px !important;}”][vc_column css=”.vc_custom_1484657273903{padding-top: 0px !important;}”][woodmart_title style=”underlined” align=”left” title=”ORDERS AND RETURNS” css=”.vc_custom_1493372593337{margin-bottom: 15px !important;}”][/vc_column][/vc_row][vc_row equal_height=”yes” css=”.vc_custom_1496940825311{margin-bottom: 0px !important;}”][vc_column width=”1/2″ css=”.vc_custom_1484657119633{padding-top: 0px !important;}”][vc_custom_heading text=”Delivery charges for orders from the Online Shop?” font_container=”tag:h3|font_size:14|text_align:left” use_theme_fonts=”yes”][vc_column_text]Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.

    Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.[/vc_column_text][vc_custom_heading text=”How long will delivery take?” font_container=”tag:h3|font_size:14|text_align:left” use_theme_fonts=”yes”][vc_column_text]Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

    Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.[/vc_column_text][vc_custom_heading text=”What exactly happens after ordering?” font_container=”tag:h3|font_size:14|text_align:left” use_theme_fonts=”yes”][vc_column_text]Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.

    Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.[/vc_column_text][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1484657123074{padding-top: 0px !important;}”][vc_custom_heading text=”How long does the delivery take and how much does it cost?” font_container=”tag:h3|font_size:14|text_align:left” use_theme_fonts=”yes”][vc_column_text]Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

    Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.[/vc_column_text][vc_custom_heading text=”Which browser is best to use the site?” font_container=”tag:h3|font_size:14|text_align:left” use_theme_fonts=”yes”][vc_column_text]Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.

    Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.[/vc_column_text][vc_custom_heading text=”How do I subscribe to the newsletter?” font_container=”tag:h3|font_size:14|text_align:left” use_theme_fonts=”yes”][vc_column_text]Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

    Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.[/vc_column_text][/vc_column][/vc_row]

     

    [vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”SHOPPING INFORMATION”][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”What are the shipping charges for Shop.StageforKids?” tab_id=”1484652030151-41d816a1-ec06″][vc_column_text text_larger=”no”]The shipping charge varies between locations and weight/size of your order. We use Singpost (Singapore) to fulfill all orders. You may view the charges here (Download Singpost Shipping Charges).

    The shipping cost will be reflected on the Check Out Page before payment is made.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long will delivery take?” tab_id=”1484652030190-407b08ef-5de7″][vc_column_text text_larger=”no”]Our standard delivery is 14 days from order confirmation. We do seek your understanding that delivery may take longer in the current Covid-19 situation (may take up to another 10 days).[/vc_column_text][/vc_tta_section][vc_tta_section title=”What exactly happens after ordering?” tab_id=”1484652030219-c6960c7e-ee62″][vc_column_text text_larger=”no”]After the payment is completed, you will receive an email confirmation and we will ship your order on the first working day (Singapore Time). You will be notified once it has been shipped out via email to include a Tracking Number.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I receive an invoice for my order?” tab_id=”1484652030238-302a2c7c-fe6f”][vc_column_text text_larger=”no”]After payment has been completed, you will receive an Order Confirmation via email that serves as your order invoice. Please let us know at shop@stageforkids.com if you have not received this Order Confirmation within 24 hours, thank you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you allow exchanges, returns and refunds?” tab_id=”1484652030262-e10da133-51b0″][vc_column_text text_larger=”no”]Due to the nature of our merchandise, no returns, refunds or exchanges are allowed with the exception of damaged goods upon delivery.

    In the event you have received damaged products, please contact us immediately at shop@stageforkids.com. Thank you.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”PAYMENT INFORMATION”][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Are payments safe and secure?” tab_id=”1″][vc_column_text text_larger=”no”]We use Paypal as our payment platform, and as such, we are guaranteed under Paypal that processing is safe and secure.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is wishlist?” tab_id=”1484056430132-f06cc1b5-a7ca”][vc_column_text text_larger=”no”]A Wish List is a set of products of which you have clicked on as favorite products. When you have added these favorite products as a Wish List; we will be notified. In the event we have sales or promotions with those products; we will let you know.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What should I do if I receive a damaged or wrong product?” tab_id=”1484049984302-e0b553b6-82dc”][vc_column_text text_larger=”no”]Please notify us immediately if you have received damaged goods, or a wrong order. Take pictures of the items you have received and submit them to shop@stageforkids.com.

    Please ensure that the original packaging of the products have not been tempered with or broken.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I change or cancel my order?” tab_id=”1484057271889-b3b2ad15-15f7″][vc_column_text text_larger=”no”]After payment has been completed, no refunds are allowed. You are, however, allowed to exchange with other products on our website, within 24 hours of your order.

    The value of the exchange is the exact amount that was paid by you. In the event the exchanged product is of a lesser value than the originally product paid for; there will not be refunds for excess.
    You will need to top up any additional payments for the exchanged product in case it is more expensive, and for any additional shipping costs.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is “Tracking Number“ in my orders?” tab_id=”1484056425804-e857e9fe-0c57″][vc_column_text text_larger=”no”]The Tracking Number is the number given to you from Singpost of your order. Please do not lose the email with the tracking number as it allows you to keep track of your products.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]